Have your queries answered and solved by experienced team of Shopify Expert Partners.
Submit a question, get expert support and solve even in 1 week time.
Submit your Shopify issue, including front-end/liquid development, systems' integration, API updates, products' sync or page speed optimization.
We send the query to selected network of Shopify developers, screening on their experience, know-how, readiness to provide support and scope of services.
Decide to hire the support to help you in the more complex Shopify development tasks, helping you save time & money spent on internal/external development.
Use your Shopify support when needed to solve your most complex ongoing liquid, integration and development issues. Get upfront estimate for your tasks and save cash on long-term agency contracts.
Shopify tech support available 24/7
Support for your Shopify apps and integrations
Remote setup for your Shopify account
Integrate Shopify with your software environment, including ERP system, PIM, external marketplaces and shipping providers.
Set up custom integration with shipping & inventory
Automate marketplaces' listing and sync
Integrate with Google Analytics and analyze sales
Pay per task/project or use hourly prepayment to ensure constant support for your team.
Pay per every task, integration or project. Skip large long-term contracts and pay only for the tasks at hand.
Buy hourly support subscription and get notified on your team's hourly support use. Avoid surprises.
Get up-front estimation for your development projects and plan your costs in advance.
1. How does Shopify support work?
We provide support for Shopify E-commerce platform, including:
- Store's UX design
- Initial store's setup
- Google Analytics setup
- Integration with ERP
- Integration with PIM
- Integration with deliveries/shipping
- Integration with marketing automation
- Marketplaces integration
- Native/Zapier/custom API integration
2. Why would I need a Shopify support?
Shopify will not support you in the actual store's setup or integration with other IT systems. It will also not provide a dev support for more extensive development tasks (e.g. liquid edit, integration with Google Analytics, UX design).
We deliver on the below value proposition, when compared to other support services:
- We offer the pool of different experts, depending on the customer's needs
- We monitor the quality of our experts' services with the weekly/monthly NPS scoring
- We require experts to follow specific set of rules, including response/delivery time
3. How will this support plan help my business?
With Shopify support, you will save time on setup and maintenance of your e-commerce store and integrations. This should also help you grow your sales thanks to proper integration with your operations and well-prepared SEO positioning.
Our support also provides services in the area of team and individual training, saving your time an resources on team training and on-boarding new team members.
4. What's the pricing? Can I try it for free?
Our support starts at $249 for the mockup store's setup. You can also purchase 40h of support balance for $999 which includes more advanced support and integrations. Any unused hours can be charged back to your account.
You can also submit your first query for free and we'll come back to you with the solution and estimation for this project.
5. What payment methods do you accept? How can I get approval for this expense in my company?
We accept all forms of payment, including Visa, MasterCard, AMEX, Apple Pay, Google Pay.
We support our customers in getting an approval for this expense by running ROI calculation, based on your business type/size. You will receive it together with the answer to the first submitted ticket.
Recently completed projects and customer success stories.
With the help of pickSaaS we were able to create a structured CRM and outbound sales process that is scalable and can be managed by our team.
pickSaaS is the perfect example of solid and reliable partner. Their implementation process for our 10-people sales team was extremely well-organized, quick and efficient. After the implementation, we could actually count on their help and support which only confirmed their professional approach.