Have your queries answered and solved by experienced team of Zoho Expert Partners.
Choose your support plan, match with your expert and get support on your technology setup and development.
Start your support plan or submit your ticket during 7-day trial.
Get matched with a dedicated Zoho expert.
Get remote support from a dedicated Zoho expert.
Use extended Zoho support to instantly solve team's tech & business issues. Ensure quality support for your integrations. Seamlessly onboard new team members to Zoho.
Zoho tech support available 24/7
Support for your Zoho integrations
Remote setup for your Zoho account
Get quality service, supported with business and analytical know-how. Use experts' knowledge to solve your tech issues in business context.
External analytics' integration
Custom API development
Long-lasting and quality technology stack
Pay per task/project or use hourly prepayment to ensure constant support for your team.
Pay per every task, integration or project. Skip large long-term contracts and pay only for the tasks at hand.
Buy hourly support subscription and get notified on your team's hourly support use. Avoid surprises.
Get up-front estimation for your development projects and plan your costs in advance.
1. How does Zoho support work?
We provide support services for Zoho CRM, including:
- Remote screen setup through Zoom
- Zapier integrations
- Custom development/API integrations
- Business, sales, and marketing advice and analysis
- 24/7 CRM support on your Slack channel
- Phone call support
- Support in your local language
2. Why would I need Zoho support services?
You'd need to wait in the queue to get answers from Zoho due to large volume of customer inquiries. Also, Zoho does not provide support for more extensive integrations and does not provide setup/configuration for its customers. These items are included in our extended support services.
We deliver on the below value proposition, when compared to other support services:
- We offer the pool of different experts, depending on the customer's needs
- We monitor the quality of our experts' services with the weekly/monthly NPS scoring
- We require experts to follow specific set of rules, including response/delivery time
3. How will this support plan help my business?
With our support, you will save time on setup and maintenance of your CRM and integrations. This should also help you grow your sales thanks to proper integration with lead sources or lead identification software.
Extended support also provides services in the area of team and individual training, saving your time an resources on team training and on-boarding new team members.
4. What's the pricing? Can I try it for free?
Extended support starts at $249. You can also purchase 40h of support balance for $999. Any unused hours can be charged back to your account.
You can try the services for free by submitting the ticket and getting reply within 1 hour.
5. What payment methods do you accept? How can I get approval for this expense in my company?
We accept all forms of payment, including Visa, MasterCard, AMEX, Apple Pay, Google Pay.
We support our customers in getting an approval for this expense by running ROI calculation, based on your business type/size. You will receive it together with the answer to the first submitted ticket.
Recently completed projects and customer success stories.
We were very happy with Zapier and Pipedrive integrations pickSaaS implemented for us, it was a rather complex project that required parsing email data and they did a great job making it work.
pickSaaS is the perfect example of solid and reliable partner. Their implementation process for our 10-people sales team was extremely well-organized, quick and efficient. After the implementation, we could actually count on their help and support which only confirmed their professional approach.